In this article published in the Library Journal in 2006, the authors discuss how libraries can change the way they do things to make use of some of the technologies and principles of Web 2.0. This article does not simply focus on new technologies but also other ways that these principles can be applied to continue to better the services libraries provide. In this article the authors talk about the Library 2.0 model. As Web 2.0 technologies continue to develop, and increase in popularity it is important for them to be discussed in relation to libraries and the ways they can be used to provide up to date and relevant services to their users.
The Library 2.0 model is described as a model for libraries that invites input from it’s users in the creation of services they require in a virtual sense, as well as physical services that the library offers. Through this model libraries attempt to reach new users, and increase the services already provided to current users (Casey & Savastinuk, 2006). Maness (2006) however, in the article ‘Library 2.0 Theory: Web 2.0 and its implications for libraries’ believes that the term Library 2.0 should focus on the technology area, rather than combining this area, and the physical services provided by libraries into the term.
Casey & Savastinuk (2006) state that while Web 2.0 technologies can assist libraries in creating a Library 2.0 environment, they are not vital. They tells us that any service be it physical or virtual which reaches customers successfully, is evaluated regularly and uses customer input is a Library 2.0 service. Maness (2006), on the other hand believes that the term Library 2.0 should be limited to include just web-based services.
Casey & Savastinuk (2006) include the following elements as part of the Library 2.0 model, user centred change, regular evaluation of services, and reaching new users while better serving current users. Once again however, Maness (2006) focuses more on the technology side of things when he lists his four essential elements for Library 2.0 which are user centred, provision of a multi-media experience, socially rich and communally innovative. It is interesting to see how the ideas of the authors of these two articles differ.
User participation is a main part of the Library 2.0 model. Users are able to participate in the services that libraries provide. Through user participation people will be able to tailor the services provided to best meet their personal needs (Casey & Savastinuk, 2006). Maness (2006) agrees, and has the user centred element included as an essential element of the Library 2.0 model.
As part of this model there is a need for libraries to evaluate their services on a regular basis. Regular customer feedback is required to evaluate services, and all services should be assessed regularly to ensure they are still meeting the needs of users (Casey & Savastinuk, 2006). Seeking feedback on programs and services is something that libraries should endeavour to do on a regular basis normally, and not just with the introduction of the Library 2.0 model.
Maintaining customer privacy is an important issue to discuss with emerging technologies. It is the belief of these authors that borrowers should be able to remain anonymous while still being able to participate in these technologies (Casey & Savastinuk, 2006). This is an issue that in other readings for this topic I have not really seen discussed; it is a valuable topic to be included.
This article provides information on the model of Library 2.0. It informs us of the importance of including our users in the services we provide, whether it is through physical services in the library or virtual services online. It also tells us of the importance in ensuring that the services we provide are current and relevant to the needs of our users.
Reference List
Casey, M. E. & Savastinuk, L, C. (2006). Library 2.0 service for the next generation library. Library
Journal, 14. Retrieved August 27, 2008, from
http://www.libraryjournal.com/article/CA6365200.html?q=Library+2%EO
Maness, J. M. (2006). Library 2.0 Theory: Web 2.0 and its implications for libraries. Webology,
3(2). Retrieved September, 5, 2008, from http://www.webology.ir/2006/v3n2/a25.html
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